Privacy Policy

This Privacy Policy describes how Organic Matcha (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from organic-matcha.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as companies that support our Site, our payment processors, and analytics partners.

How We Use Your Personal Information

• Providing Products and Services. To process payments, fulfill orders, send notifications, manage accounts, arrange shipping, and facilitate returns and exchanges.
• Marketing and Advertising. To send marketing communications and tailor advertising on our Site and other websites.
• Security and Fraud Prevention. To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
• Communicating with You and Service Improvement. To provide customer support and improve our Services.

Cookies

Like many websites, we use cookies on our Site to power and improve the Site and Services, run analytics, and better understand user interaction. Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Blocking cookies may negatively impact your user experience.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment and other legitimate purposes, including:

• Vendors or third parties who perform services on our behalf (IT, payments, analytics, support, fulfillment).
• Business and marketing partners.
• With your consent, third parties such as social media platforms.
• Affiliates within our corporate group.
• In connection with a business transaction, or to comply with legal obligations.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children.

Security and Retention of Your Information

No security measures are perfect or impenetrable. How long we retain your personal information depends on factors such as the need to maintain your account, provide the Services, comply with legal obligations, and resolve disputes.

Your Rights

• Right to Access / Know the personal information we hold about you.
• Right to Delete personal information we maintain about you.
• Right to Correct inaccurate personal information.
• Right of Portability to receive a copy of your information.
• Right to Opt Out of sale, sharing, or targeted advertising.
• Restriction of Processing and Withdrawal of Consent.
• Managing Communication Preferences via unsubscribe options.

Complaints

If you have complaints about how we process your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside the country you live in, relying on recognized transfer mechanisms where applicable.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please email us at hello@organic-matcha.com.